The Service/General screen is used to record information specifically relating to damage to alleged service breaches, together with commentary concerning the investigation and recommended action plans.
Field List
Field
Description
Associated Business Process
Property
Case ID
Unique identifier
View only
What happened?
Free form text field Pre-fills with information entered on Incident details screen - to be edited
Used to describe the incident in detail including what was damaged and what action/exposure/event caused the damage
Was there personal injury or near-miss?
Selection List: yes/no
If yes selected, user is prompted to complete injury report
Memorial Damage
Checkbox
To indicate damage sustained to a grave, crypt or cremation memorial
What measures should have prevented this incident from occuring?
e.g. training, equipment, policy, procedure, etc
Training
Free form text field
Equipment
Free form text field
Policy
Free form text field
Procedure
Free form text field
Investigation
What immediate action has been undertaken to prevent a recurrence?
Free form text field
Used to record actions taken at time of incident to secure and clean up the site
Recommended Action Plan
No action required
Checkbox
Used to indicate need for action specific to the named field
