Service/General
Purpose
The Service/General screen is used to record information specifically relating to damage to alleged service breaches, together with commentary concerning the investigation and recommended action plans.
Field List
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Field
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Description
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Associated Business Process
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Property
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Case ID
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Unique identifier
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View only
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What happened?
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Free form text field
Pre-fills with information entered on Incident details screen - to be edited |
Used to describe the incident in detail including what was damaged and what action/exposure/event caused the damage
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Was there personal injury or near-miss?
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Selection List: yes/no
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If yes selected, user is prompted to complete injury report
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Memorial Damage
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Checkbox
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To indicate damage sustained to a grave, crypt or cremation memorial
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What measures should have prevented this incident from occuring?
e.g. training, equipment, policy, procedure, etc
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Training
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Free form text field
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Equipment
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Free form text field
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Policy
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Free form text field
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Procedure
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Free form text field
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Investigation
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What immediate action has been undertaken to prevent a recurrence?
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Free form text field
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Used to record actions taken at time of incident to secure and clean up the site
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Recommended Action Plan
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No action required
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Checkbox
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Used to indicate need for action specific to the named field
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Change to induction training
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Checkbox
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Change to work procedures
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Checkbox
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Change to ongoing training
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Checkbox
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Risk assessment
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Checkbox
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Safety alert
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Checkbox
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Area clean up
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Checkbox
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Equipment repair / replacement
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Checkbox
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Equipment modification
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Checkbox
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Other (see below)
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Checkbox
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Other (please specify)
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Free form text
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To clarify other recommendations
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Recommended Action Plan implemented?
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Selection List: yes/no
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Reasons
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Free form text
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To clarify reasons for (non) compliance
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Other comments or recommendations
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Free form text
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To record other feedback and concerns
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