All Solution types can be managed from the following tabs:
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Summary captures most of the record’s information.
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Communications allows to view and create related Communications records.
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Documents stores documents related to the record.
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Tracking stores changes made to the record’s Status using the action buttons in the Actions section of the Summary screen .
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Fields Tracking stores changes made to the record’s attributes using the Change button on the Summary screen .
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Cases stores all related Cases like Client Feedback, Incident and Works Request.
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Risk stores other types of risks related to the record.
Note: When creating a particular Solution type, that type will not be visible in the tabs tool bar.
For example, when creating a Risk, the Risk tab is not visible on the record. The Risk tab will be visible in any other Solution record like Control or Legislation.
It happens respectively to each solution type.
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