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Functional Specifications
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  • Case Category - Required Field

Case Category - Required Field

Based on case category required fieds for case details and General Incident details will differ. This functionality will indicate user required field to the selected case category.
 
Case Category - Required Field
1

Case Category - Required Fields

 
Type
Notes
Rules
Compulsory
Placeholder
Format
Edit
Size
Default
Messages
Star Sign
Star Sign will indicate user required field to the selected case category.
Required field that will show the star sign based on selected case category will be as follows:
 
Work Request: WR Category, WR Details, Assign To.
 
Incident: Incident Date Time
 
Customer Feedback: Feedback Category, Feedback Topic, Feedback Details
 
Administration: Administration Category , Administration Details, Assigned To
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