Manage Solutions records
The system allows to manage Solutions records using a variety of functions:
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change Status using Re-assign and Change Stage actions
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manage Communications
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add related Documents
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track workflow operations with Tracking and Fields Tracking tabs
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link Cases and other Solution records.
Some generic byondpro functions like action buttons are also available:
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Change – update information on the summary screen
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Continue – return to the Solutions Search screen you visited before creating a new Solution record
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Next – view next existing Solution record in the system
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New E-mail – create an email regarding the record
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Help – access Sage CRM Help Center regarding Solutions records.