Check Processing Steps are Complete
As mentioned above, you may need to raise a credit note and re-invoice.
Follow your internal processes to raise the credit note and re-invoice as required.
The processing steps that might be followed for two examples are outlined below.
Sync failed on incorrect GL account
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Set up the General Ledger account in Sage 300
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The finance team can either:
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Manually journal the corrections to the general ledger accounts directly in Sage 300.
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Process a credit note to back out the journal entries in Sage 300.
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Inactivate the GL account in Sage 300.
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Update the item category to capture the correct general ledger account.
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IF a credit note was raised rather than manual journal entry corrections, re-invoice to capture the transaction against the correct GL.
Sync failed on incorrect terms code
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Set up terms code in Sage 300.
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If the finance team requires the aging on these transactions to reflect in the finance system in line with the ‘actual’ terms, we suggest they raise a credit note to back the transaction out of the finance system.
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Inactivate the terms code in both Sage 300 & byondpro.
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IF the finance team required a credit note to be raised, re-invoice against the correct terms.