Cases

 

The Cases tab stores all Cases like Client Feedback, Incident and Works Request related to the record.

 

 

 

Click the Link Case button to cross-reference Cases related to a particular Solution record.

 

 

In the Link Case field type in the Case ID, for example WR-000089, then press the magnifying glass icon to secure the selection.

Alternatively, you can type in part of the Case ID, for example WR, press the magnifying glass icon and select a Case from the drop-down selection.

 

 

Press Save to link the Case.

 

 

 

You can also delete these links by pressing tick boxes in the Remove Link column and then clicking Delete Selected Links.