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Check Processing Steps are Complete
As mentioned above, you may need to raise a credit note and re-invoice.
Follow your internal processes to raise the credit note and re-invoice as required.
The processing steps that might be followed for two examples are outlined below.
Sync failed on incorrect GL account
Set up the General Ledger account in Sage 300
Resync the invoice.
The finance team can either:
Manually journal the corrections to the general ledger accounts directly in Sage 300.
Process a credit note to back out the journal entries in Sage 300.
Inactivate the GL account in Sage 300.
Update the item category to capture the correct general ledger account.
IF a credit note was raised rather than manual journal entry corrections, re-invoice to capture the transaction against the correct GL.
Sync failed on incorrect terms code
Set up terms code in Sage 300.
Resync the invoice.
If the finance team requires the aging on these transactions to reflect in the finance system in line with the ‘actual’ terms, we suggest they raise a credit note to back the transaction out of the finance system.
Inactivate the terms code in both Sage 300 & byondpro.
IF the finance team required a credit note to be raised, re-invoice against the correct terms.
